Customer Service & Support
First-contact resolution that doesn't fluctuate with shift changes.
Handle inbound product questions, returns, troubleshooting, and account inquiries across web chat, in-store screens, and kiosks — with the same brand voice on every surface.
What's broken today
Tier 1 inquiries are repetitive and consume agent time that should go to harder cases.
Service quality varies by agent, shift, and channel — customers notice.
Multilingual support requires either contractors or limited hours; neither scales cleanly.
What changes
How AIvatars solves it
LLM of your choice
Plug in OpenAI, Anthropic, Google, Mistral, or your own fine-tuned model. We don't lock you to a vendor — swap engines with a config change.
Knowledge-base ingest
Point the avatar at your existing help docs and product manuals. It answers in your terminology, not generic LLM filler, with citations to the source doc.
Handoff to a human
When the avatar hits its limit it escalates with full conversation transcript — no "please repeat your issue" friction for the customer.
Recommended deployment
Central SaaS — or on-prem when data residency requires it
Why
Most teams start on central SaaS for speed of integration; teams with strict data-residency or audit requirements move to on-prem with the same product.
FAQ
See it answer a real support question
The live demo runs in your browser — talk to it like you would a support agent. Anton's profile is the closest customer-service match.